Terms & Conditions

Agreement of Repair

1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer, and any accessories (“Device”) as listed on the service check-in form.

1.2 References to “us”, “we”, and “our” refer to Appdroid, and references to “you” and “your” are references to you, the Customer, the person addressed on this form.

1.3 This Agreement shall commence from the date you sign the service check-in form and will continue until we have either repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.

1.4 We will make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We will perform the Service with utmost care and skill.

1.5 We will use high-quality compatible parts for all Device repairs.

1.6 We will require the passcode of your Device to test the Device before and after the Service. If you prefer to keep this information private, we can still proceed with the appointment but will not be able to perform a full functional check on the Device until you return to the store. This may delay the provision of the Service if any adjustments need to be made.

1.7 Any time estimate for completion of the service we give you is an estimate only and does not form any obligation under the terms of this Agreement. We aim to return your Device as soon as reasonably possible. However, any Board Level (Level 3) repairs may take at least seven working days to be completed.

1.8 We will notify you when the Device has been repaired and is available for collection from the store. If the device is not collected, it will be transferred to our warehouse for storage. Delivery from the central warehouse will be chargeable. We will send a reminder, and the device will be recycled if not collected by day 56.

1.9 If we are unable to complete the Service for any reason, or the Service will incur additional costs payable by you beyond the initial estimate, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired. We reserve the right to charge you an inspection fee according to our standard charges.

2.0 The cost of repair will be calculated by our standard charges as published from time to time.

2.1 We shall retain your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.

2.11 Using our service may void your manufacturer’s warranty. If you would like to avoid this, please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty does not cover accidental damage.

2.12 Appdroid may install warranty seals following the repair. Tampering with the seals will void the Appdroid warranty.

2.13 Our products and repairs are covered by the warranty terms outlined in the table below:

Repair or Product Type Warranty Term
Screen Replacement Lifetime Warranty
Battery Replacement 3-month Warranty
Liquid Damage 1-month Warranty
Software Repair 1-month Warranty
Computer Screen Repair 3-month Warranty
Mac OS & Laptop Recovery 3-month Warranty
Smartphone Logic Board Repair 1-month Warranty
Refurbished Device 12-month Warranty



2.14 The Warranty is linked to a specific device, identified by its unique IMEI or serial number, and to a specific Customer, as identified by our records. It covers the Customer for any re-occurrence of the original fault and the part replaced/repaired only. Additional faults arising are not covered under this Warranty. Furthermore, the Warranty does not cover accidental damage, nor will the cover extend should the device change ownership.

2.15 We do not accept responsibility for any progression in damage where your Device was repaired elsewhere before your repair at Appdroid or for any issues found in your Device (e.g., ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become evident once the Device is opened, we will contact you via telephone/email.

2.16 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could trigger further damage which, in some cases, may be very serious and irreparable.

2.17 We ask our Customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which is beyond our control.

2.18 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with respect to repairs carried out to your Device, excluding the £20
2.20 Our warranty coverage is applicable solely to customers who are currently residing in the United Kingdom.

2.21 Warranty repairs do not cover any additional travel, postage, or courier costs incurred.

2.22 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Appdroid or any issues found in your Device (e.g., ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become evident once the Device is opened, we will contact you via telephone/email.

2.23 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could trigger further damage which in some cases may be very serious and irreparable.

2.24 We ask our customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.

2.25 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with respect to repairs carried out to your Device, excluding the Diagnostic fee, should you wish to take this option.

2.26 Following repair, any water-proofing or resistance cannot be guaranteed.

2.27 In the event that a part is damaged during your repair, we will replace this with a high-quality non-OEM part.

2.28 Our Non-OEM iPhone screens may show an 'Important Display Message' before disappearing into the 'Settings' app after 48 hours. This does not affect the functionality or performance of your device in any other way but is used by Apple to promote the use of their own screens. This impacts models ranging from the iPhone 11 Pro and upwards.

2.29 Upon collection of the device, we ask our Customers to inspect the device before accepting it as repaired. Should any questions arise regarding the condition of your Device upon collection, please raise this with a member of the store team.

2.30 Where parts are required to be ordered for your repair, we require the repair to be fully paid before the parts are ordered and is a non-refundable service.

2.31 Only one promotional discount may be applied at any one time and subject to the discretion of the management. All valid discounts and promotions must be applied at the point of sale.

2.32 Packaging for courier repairs will be provided on the return journey to customers, but it is the customer's responsibility to pack all devices securely before collection by the courier service provider.

2.33 If you request a refund for a repair, we reserve the right to reverse any repair completed and retain any necessary parts in order to process the refund. We cannot guarantee that your original part will be returned; we will provide a part in a similar condition to the part that was initially attached to the device when the repair was initially started. By requesting a refund, you acknowledge and accept these terms.

Liability



3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.

3.2 If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by Appdroid, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair, issue resolved. To receive a replacement device, full payment must have been received for the repair service, and the relevant damaged device must be surrendered to Appdroid.

3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility, and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive before commissioning our Service. It is your responsibility to keep a record of any such data.

3.4 Nothing in this clause three shall apply to limit or exclude our liability for (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

3.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.

3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or if earlier, three months from the time you ought reasonably to have become aware of such circumstances.

3.7 If you use our “Central Workshop repair service”, be aware we will be working on the component level of your logic board. Therefore, we can’t guarantee a fix on the device. Due to the nature of the repair, there is always a possibility that the damage may worsen to the stage where the device is BER (beyond economical repair). In these circumstances, we will refund all payments for this repair. We offer a 1-month warranty on Central Workshop repairs on work carried out.



Data Protection



4.1 We ask for your name and address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and emails from time to time to alert you to new services and promotions. By signing the T&C and using these Services you consent to our use of your personal information as described. If you do not wish to receive such correspondence, please tick this box:



General



5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.

5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.

5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.



Summary Points



Use of our repair service will void your manufacturer’s warranty.

Any data or information that you may have stored on the Device shall remain your sole responsibility, and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive before your repair.

We do not take responsibility for any progression in damage for Devices that have been damaged by liquid. Although unlikely, opening the Device could set off further damage and in some cases may be very serious and irreparable.

We shall offer a 1-month warranty for liquid damage repairs. Should your Device display any more issues relating to the liquid damage during this period, we will re-assess and re-quote for the work needed. We will also offer a full refund, excluding the £20 up-front cost, should you wish to take this option.

We do not take responsibility for any progression in damage where your Device has been repaired elsewhere before your repair at Appdroid. Should any issues become evident, once the device opened, we will contact you immediately via telephone/email. [Examples of this may include missing screens and torn flex cables.]

At all times we will do our utmost to deliver on the quoted turn-around time, but in some incidences, for reasons out of our control, this cannot always be guaranteed. Our quoted repair times start when the technician begins the repair.

If you use our Central Workshop repair service, please make sure you read 3.7 above.

The warranty term included with your repair detailed in 2.12 above. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired/replaced part(s) only and does not include further accidental or liquid damage to these parts. If a 3rd party repairs your device after our service, your warranty with Appdroid will voided

6.0 Website Terms & Conditions

By continuing to browse and use this website you agree to comply with and be bound by the following terms and conditions of use, which govern Appdroid's relationship with you about this website. The term ‘ Appdroid’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

We may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the amended agreement on the site. You should review the agreement periodically to be aware of such changes and your continued use of the site shall be deemed your conclusive acceptance of the modified agreement.

The use of this website is subject to the following terms of use:

6.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

6.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

6.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

6.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than by the copyright notice, which forms part of these terms and conditions.

6.5 All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the website.

6.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

6.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

6.8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

6.9 Indemnification:

You agree to indemnify, defend and hold harmless Appdroid, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

6.10 Copyright, Licenses and Idea Submissions:

International copyright and trademark laws protect the entire contents of the Site. The owner of the copyrights and trademarks are Appdroid, its affiliates or other third party licensors.

6.10.1 You may not modify, copy, reproduce, upload, post, transmit or distribute, in any manner, the material on the site, including text, graphics, code and/or software.

6.10.2 You may link to our website as long as you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one does not exist.

6.10.3You may print and download portions of the material from the different areas of the Site solely for your non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.

6.10.4 You agree to grant to Appdroid a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums, and newsgroups) or by e-mail to Appdroid.london by all means, and in any media now known or hereafter developed.

You also grant to Appdroid.london the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related to it. You agree that you shall have no recourse against Appdroid.london for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Appdroid.london.

6.10.5 Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of Appdroid. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

6.11 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.